- You can return your order for a full refund (excluding shipping costs) at any time within 14 days of us sending the item to you.
- To get a refund from us all returned items must be unused, in the state you received them, and in their sealed original packaging.
- To return something to us please contact us here within 14 days of us sending the product to you. You will receive back a returns acknowledgement email from us with instructions.
- Items must be returned to us within 14 days of the send date of our returns acknowledgement email to you. We cannot accept returns outside of this period. You are responsible for checking your email and ensuring you return your items within this strict deadline.
- You will lose your right to cancel after the expiry of the 14 day period referred (however your rights are not affected where items are subsequently found to be faulty).
Please make sure that all items are unused and in re-saleable condition (in their original packaging and in the state you received them in
Damaged in transit
If you receive goods that have been damaged in transit, we will obviously replace the item at no cost to you. If this happens please:
- Refuse to accept delivery of the item OR
- Sign the delivery note stating the goods have arrived damaged
Please contact us on receipt. We will then provide you with the details of a replacement item.
Faulty/Damaged Product Returns Policy
Again, if we send you goods that are faulty or incomplete we will either replace or repair them at no cost to you. If this happens please:
- Within 7 days of receipt of the item. We will send you a returns acknowledgement email by reply with all return details.
- Arrange for the return of the item to the specified address within 7 days of receipt of the returns acknowledgement email from us.
- Please ensure that the item that you return is complete with all supplied manuals, components, and packaging.
Once we get the item we will test it. Where it is seen to be faulty we will send you a replacement item as soon as possible or repair it. If the item is proven not to be faulty, then we will return the item back to you at your expense along with the details of how to use it correctly!
For any returns of products that have proven to be faulty, we will refund any carriage charges incurred by you (to a maximum of our standard delivery charges). We do however reserve the right to nominate the carrier for any returns by you.
Any refunds for faulty items will be issued within 7 days of resolution of the matter (or quicker if we can). Refunds will be made on the same credit card or debit card that you made the initial payment on only.
Faulty within warranty
If a product develops a fault within its manufacturer’s warranty period you are entitled to a repair, refund, or replacement at our discretion.
Please note that any goods returned as faulty where no fault is found after testing may incur a handling / restocking charge to cover our costs – but we will inform you at every stage of this process. This charge is calculated as either an amount of €10.00 being a minimum charge or 10% of the invoice value (whichever is the greater).
Orders that have not yet been delivered may be canceled prior to it being dispatched to you by the subject ‘CANCELLATION REQUEST’ in the subject field. Please include a valid order number in any such correspondence.
How to return goods to us
Please login to your account and complete the RMA Returns form. Please wait for an acknowledgement from us with return instructions.
We recommend you return any goods with a tracked service. We also recommend that you package all items well to ensure that they are not damaged in transit – we can only accept items that are in re-saleable condition!
Unless it is a result of our error, or the goods are faulty or incomplete on arrival to you, you may be liable for the costs of returning goods to us and any extra delivery charges incurred.